Harding Medical Supplies Continues To FAIL

[trouble]

Hey, have I mentioned that Harding Medical Supplies, in Halifax, Nova Scotia, is an incompetent wheelchair repair place? I bet I haven't mentioned this in at least a few days.

That's right, Harding Medical Supplies, a wheelchair repair center in Halifax, Nova Scotia, continues to not repair wheelchairs! Isn't that awesome?

The latest is that they still haven't received all the parts (but wow, do they know who I am when I call now, because apparently I must call them - they cannot be expected to call us with information). The parts we were promised would take "five to seven days" to deliver.

Harding Medical Supplies has now had Don's wheelchair for more than three weeks. That's FIFTEEN business days. They never return our calls. They never call to give us updates. They never give me information until I ask for it several times.

The latest person I have talked to SWEARS up and down and sideways that she's on the phone RIGHT NOW with the part manufacturer to find out where the parts are, because apparently no one at Harding Medical Supplies had noticed it had been significantly longer than their promised turn-around time and called the manufacturer previously.

She SWEARS she is going to call Don (while I'm in class) as soon as she is off the phone with them. SWEARS.

Because I have NEVER been promised a call back from Harding Medical Supplies that I haven't received in the past. I'm sure I offended her with my demand that someone at Harding Medical Supplies take responsibility for the complete mess this wheelchair repair has become.

Harding Medical Supplies, folks. For when you don't really need a wheelchair in a reasonable amount of time.

{Don is not going to have the chair before his surgery next week.}

To put this in complete perspective for you: Don has now been without his power chair for over a month. For a few days I was able to push him where he wanted/needed to go, but overall I cannot do this - I am not at home right now, and won't be home for several hours. He's stuck in the house, between AirCanada breaking his wheelchair and Harding Medical Supplies refusing to actually repair the wheelchair.

And now, here we are, a beautiful day, Don's mom coming on Sunday, the surgery on Wednesday, and Don has been basically trapped in the house (against his will) for a month.

Way to go, Harding Medical Supplies. You win.

Comments

[talia_et_alia]

If an auto shop did that, they'd give you a loaner car, or reimburse you for a rental. (Assuming they're not also jerks, b/c those are, I hear, endemic in car repair as well.) B/c they understand that people have jobs, and lives, and places to go.

I wish I could do something to help, this sounds like an awful, protracted, horrid experience.

[lea_hazel]

Ninth on google for "harding medical supplies halifax".

[susanreads]

The first page on Google for "wheelchair repair halifax" includes this post and two other "trouble" posts.

[netmouse.livejournal.com]

Is there someplace there that rents scooters/powerchairs? perhaps like a garage will sometimes cover a rental car you could suggest these people pay for a power chair for Don for as long as it takes them to continue failing to repair his wheelchair?

[firynze.livejournal.com]

I cannot even fathom what's going on with them, what somehow makes this okay from any standpoint, business or ethical.