|trouble (trouble) wrote,|
@ 2010-10-06 03:26 pm UTC
|Entry tags:||angry for a reason, don: all about don, harding medical supplies|
Oh guess what! They found the wheelchair! Yes, that's right, they had it all along. It must have been behind a potted plant or something. Anyway! No, they have no idea how much longer it will take to fix. They've known it was going to be a complicated fix since they brought it is. When we called them a week after they brought it in, they claimed to have not even looked at it yet. No one can tell me which person was giving us incorrect information. No, they had never considered calling customers to let them know when their wheelchairs might take longer than a few days to repair. They will totally take that suggestion under advisement, no really.
And now: No, they have no idea how much longer it will take to fix. The "coordinator" I spoke to (note: no one understood why I'd want to speak to a supervisor) doesn't know if it needs more parts, or if the parts are available, or if the parts they need are in, or really anything, but if the parts they need are in, it should be really quick! Like, a few more days! But she'll call back with an ETA. Maybe. But she can't tell me when she'll call back. Because it's not like it matters or something.
Oh! But here's the best part! They won't repair ANYTHING until the Abilities Foundation approves the repair costs. Which can take days, I know, because every time they have to approve something through the Abilities Foundation it takes days. YAY! Also, part of why it took them three weeks to pick up the wheelchair in the first place was because they had to get pre-approval from the Abilities Foundation, up to $700. So apparently now they need more approval? But they can't tell us that, because that would be giving us information.
This whole thing is so rage making I cannot even. I'm sure I'm forgetting things. Don looks like he's going to murder something. I'm sure enough of you know enough about Don to sort out he's a very kind gentle non-angry man (not like me at all) and he really seriously looks like he's going to get out one of his swords and go to war. And I will totally help him do it.