FOR FUCK'S SAKE IT'S A THRICE-DAMNED WHEELCHAIR WILL YOU FUCKING GIVE IT BACK

[trouble]

I would like you to pretend this entire rant is in capslock of rages.

Oh guess what! They found the wheelchair! Yes, that's right, they had it all along. It must have been behind a potted plant or something. Anyway! No, they have no idea how much longer it will take to fix. They've known it was going to be a complicated fix since they brought it is. When we called them a week after they brought it in, they claimed to have not even looked at it yet. No one can tell me which person was giving us incorrect information. No, they had never considered calling customers to let them know when their wheelchairs might take longer than a few days to repair. They will totally take that suggestion under advisement, no really.

And now: No, they have no idea how much longer it will take to fix. The "coordinator" I spoke to (note: no one understood why I'd want to speak to a supervisor) doesn't know if it needs more parts, or if the parts are available, or if the parts they need are in, or really anything, but if the parts they need are in, it should be really quick! Like, a few more days! But she'll call back with an ETA. Maybe. But she can't tell me when she'll call back. Because it's not like it matters or something.

Oh! But here's the best part! They won't repair ANYTHING until the Abilities Foundation approves the repair costs. Which can take days, I know, because every time they have to approve something through the Abilities Foundation it takes days. YAY! Also, part of why it took them three weeks to pick up the wheelchair in the first place was because they had to get pre-approval from the Abilities Foundation, up to $700. So apparently now they need more approval? But they can't tell us that, because that would be giving us information.

This whole thing is so rage making I cannot even. I'm sure I'm forgetting things. Don looks like he's going to murder something. I'm sure enough of you know enough about Don to sort out he's a very kind gentle non-angry man (not like me at all) and he really seriously looks like he's going to get out one of his swords and go to war. And I will totally help him do it.

Comments

[oursin]

This is appalling, and if I were the kind of person who invokes deities of death and destruction who are not even part of my cultural heritage, I would be invoking something very nasty on them.

As I was saying on another journal, there are degrees of stupidity and incompetence which are as bad as or worse than active malice.

[terajk]

What the fucking fuck.

They should be bending over BACKWARDS to get Don's wheelchair fixed right the fuck NOW.

[shirasade]

Oh, fucking FUCKERS! Seriously, how can they even... *wordfail*

[rainbow]

!!!!

i'm furious on your behalf.

is there any entity you can do a formal complaint to? any way to get horrendous bad publicity for the company that will have them scrambling? (when i had the issue with the care credit folks, i looked up the heads of the company and sent emails to each one who had an email, including all the vice presidents and twittered about it, too.)

and if i can help in writing anyone or anything, i'm available.

[staranise]

Is it at all possible for them to, I don't know... pay for a rental so Don can leave the house?

[polemista]

That's what I was thinking, too.

[whump]

Good grief. It's not Don's job to be an illustration here, but damn if it didn't bring home Liz Henry's stump speech on DIY tech for people with disabilities. That is a fucked up system. Hell, the body shop down the street from me will started repairs on my car before they had all the paperwork in from my insurance company.

[amadi]

I am trying to embrace pacificism but right now I truly want to come up there and start hitting people in the shins with my cane.

[aedh]

Totally beyond the pale on their part. I'm guessing there is no easy way to get them to compensate Don and you for their gross incompetence?

[madelienegrey]

I suppose there's no equivalent to the Better Business Bureau in Canada? Some place you could report them for gross incompetence?

[madelienegrey]

Alternatively, is there any way they can supply you with a substitute chair until the repair is made? (That could be a dumb question, but it seems like if they repair wheelchairs, they ought to have a few extra around somewhere.) They need to compensate you in some way.

*hugs*

[ajnabi]

wow. just... wow. this is so horrible. i am so, so sorry that they are doing all this, it really is horrible and rage-inducing and it's been going on for so long and wtf wtf wtf

[mariness]

I repeat: at this point, they owe you a new wheelchair.

Barring that....honestly, this is equivalent to having the only family car on hold at the repairshop. (Well, it's worse than that, but that would be the closest equivalent they might grasp.) I have no idea if making that comparison to them would actually help (they don't sound like the most understanding sorts of folks) but just throwing it out there.

When you take something in to be repaired, even something non essential like the picture frame I took in last week, it's customary to give an expected delivery date, and if that date can't be reached, to contact the customer. Even Best Buy in my recent HP disaster grasped that much and I don't think any of us would be giving them stars for customer service. This is basic stuff.

[ironed_orchid]

That's appalling.

I'm so sorry, and echo the view that you should make an official complaint (maybe after you get the chair back).

[jesse_the_k]

Zoe has a message for them.

You don't have to do anything re: complaining because you're too fuckin' busy just trying to get the motherfucking chair back.

Woe. (Opportunity to poke Mom to get a new chair?)

[silveradept]

AAAAAAUGH. If there's any way that you can both give them a perpetual stink-eye and or picket their building with loud complaints for all passer-by to hear about how much they're sucking on this issue, do it. And or require that management be sacrificed for incompetence for this.

[torachan]

I am feeling RAEG just reading this second-hand. I want to say "I can't believe this shit they're pulling", except I totally do believe it's happening. I just...how can people do these things and think it's okay? Gah!

[sparkymonster]

I think this would be a good time to set the evil eye upon them.

[metonymy]

As I said on Twitter, I would have my mother do so, but it might make them take even longer to get the chair back.

[imadra_blue]

This is absolutely fucking ridiculous. I am so sorry. *hugs*

[polemista]

o_O

I'm so sorry they're such assholes to Don and you.

Hmm...

[ysabetwordsmith]

If they treat everyone like that, there should be lots of other disgruntled customers around. Enough to, say, stage a sit-in outside the office. Imagine how photogenic and awkward for them that would be. And if you're asked to move? "Gee, I'd LOVE to move, but the repairmen won't give my WHEELCHAIR back."

[qem_chibati]

WTF. Is there a department of fair trading, or i dunno some sort of media that you could take this to? That is so ridiculous.

[fromaway]

Because they have to be super extra careful that you legitimately need them to repair the wheelchair, of course. There are wheelchair repair scammers everywhere.

WTF.