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troubleOver 50% of the buses that Don & I have tried to take in Toronto have refused him service because he is disabled.
Of the five bus drivers who have refused us service, only one has followed the protocol that was outlined to us by TTC Customer Service yesterday. Today, a bus driver threatened to trap Don on the bus and force him to wait for the firetruck to come rescue him if I did not stop insisting that he follow TTC protocol in situations regarding broken ramps on buses. That same bus driver was reprimanded by the bus driver that finally accepted us on his bus because apparently the TTC is deliberately putting buses with broken ramps on wheelchair-accessible routes with wheelchair-accessible stickers on the buses and just telling wheelchair users to wait for the next bus. This will obviously allow them to say they have 100% of wheelchair accessible buses on routes when those buses are not wheelchair accessible.
Two bus drivers have not strapped Don's wheelchair into the bus, as they are required to do, and one driver did this improperly. This puts Don's life at risk. Without training, I cannot strap Don into the bus for them. I am not Don's caregiver, and should not be expected to do this work without pay, and while having to pay to be on the bus. When this sort of work is required of me on airlines or trains, I get a free fare.
The TTC has been taken to court at least twice for failing to obey accessibility requirements. I had been under the mistaken impression that being required to pay a huge fine and still have to follow accessibility guidelines would cause TTC to consider that accessibility is something they are required to do. Apparently this is not the case.
Because we were kept waiting for three buses at the last stop we were at, we are unable to call TTC customer service to complain about this situation. Again, we have been in Toronto for two weeks, and have been taking buses together on two days. I do not have the time and energy to call TTC to complain about this every single day that Don and I want to go out. I do not want to have to call TTC customer service every day. But now I am considering getting a cell phone that much sooner just so we can call TTC customer service when these things happen rather than having to wait till tomorrow morning.
I wish I could say I cannot believe this is happening in the bustling metropolis of Toronto, but frankly, I am not. After years of fighting for basic accessibility requirements in Halifax, and foolishly thinking that things would be easier in a busier city with more resources, and a strong disability rights community, I am really really tired of this shit.
Of the five bus drivers who have refused us service, only one has followed the protocol that was outlined to us by TTC Customer Service yesterday. Today, a bus driver threatened to trap Don on the bus and force him to wait for the firetruck to come rescue him if I did not stop insisting that he follow TTC protocol in situations regarding broken ramps on buses. That same bus driver was reprimanded by the bus driver that finally accepted us on his bus because apparently the TTC is deliberately putting buses with broken ramps on wheelchair-accessible routes with wheelchair-accessible stickers on the buses and just telling wheelchair users to wait for the next bus. This will obviously allow them to say they have 100% of wheelchair accessible buses on routes when those buses are not wheelchair accessible.
Two bus drivers have not strapped Don's wheelchair into the bus, as they are required to do, and one driver did this improperly. This puts Don's life at risk. Without training, I cannot strap Don into the bus for them. I am not Don's caregiver, and should not be expected to do this work without pay, and while having to pay to be on the bus. When this sort of work is required of me on airlines or trains, I get a free fare.
The TTC has been taken to court at least twice for failing to obey accessibility requirements. I had been under the mistaken impression that being required to pay a huge fine and still have to follow accessibility guidelines would cause TTC to consider that accessibility is something they are required to do. Apparently this is not the case.
Because we were kept waiting for three buses at the last stop we were at, we are unable to call TTC customer service to complain about this situation. Again, we have been in Toronto for two weeks, and have been taking buses together on two days. I do not have the time and energy to call TTC to complain about this every single day that Don and I want to go out. I do not want to have to call TTC customer service every day. But now I am considering getting a cell phone that much sooner just so we can call TTC customer service when these things happen rather than having to wait till tomorrow morning.
I wish I could say I cannot believe this is happening in the bustling metropolis of Toronto, but frankly, I am not. After years of fighting for basic accessibility requirements in Halifax, and foolishly thinking that things would be easier in a busier city with more resources, and a strong disability rights community, I am really really tired of this shit.
no subject
Date: 2011-08-17 01:23 am (UTC)no subject
Date: 2011-08-17 01:33 am (UTC)trolltrawl my resources....You are loved!
no subject
Date: 2011-08-17 05:47 am (UTC)The most recent web-presence I've been able to find is an article on mediacoop from June this year. I heard they've been pretty effective at making the various left coalition organizing more accessible in terms of location and ASL interpretation.
Hope this helps!
no subject
Date: 2011-08-17 01:47 pm (UTC)That's especially fascinating to me because part of why I stopped financially supporting the Halifax Media Co-op was because of the lack of any movement on accessibility issues on their website I had been bringing up since the day it opened.